Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, supplements, or any consumables.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any complaint that has been filed more than 30 days after delivery
- Used and or open product
Refunds
Due to the nature of the product we do not accept returns, but if your product and purchase is within the 30 day refund window please contact us for any issues.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Keep in mind that refunds can take anywhere from 5-10 business days to process.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hopbox.life
Sale items
Only regular priced items may be refunded. Sale items cannot refunded at full price.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@hopbox.life.
Shipping returns
Due to the nature of the produce we do not accept returns. However, if there are issues with your product please contact us at hello@hopbox.life for further information.
Need help?
Contact us at hello@hopbox.life for questions related to refunds/store credit/or product concerns.
